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    Supporting you with valuable resources

    The Client Support Center brings all our most helpful resources together in one place to help you move your research forward. If you have any questions, contact our Client Support Services team at idexxbioanalytics-europe@idexx.com and we will be glad to assist you.

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      Request a Quote
    • Submission-1
      Online Submission
    • Sample Collection-1
      Sample Collection
    • Shipping-2
      Shipping
    • Billing & Payment-1
      Billing & Payment

    Our team is ready to customize a quote to suit your needs.

    From requesting a quote to requesting a change, shipping questions to scientific inquiries, let us know how we can help and we'll connect you with the best person to meet your need.

    Please fill out our contact form, and our team will be in touch.

    Ordering laboratory testing services is easier than ever.

    Download our Online Ordering Guide for step-by-step instructions for ordering testing services in the IDEXX BioAnalytics Client Portal.

    Download Guide
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    Let's ensure your important samples reach our laboratory safely.

    Please refer to the Sample Collection pages below for information about sample collection by service type. If you have any questions, contact our Client Support Services team at 1-800-669-0825 or at idexxbioanalytics@idexx.com and we will be glad to assist you.

    Animal Health Monitoring | Sample Collection

    Biologics & Cell Health | Sample Collection

    Preclinical Testing | Sample Collection

    Your shipping questions, answered.

    The IDEXX BioAnalytics Client Portal provides everything you need to make order submission easy. If you have any questions, contact our Client Support Services team at idexxbioanalytics-europe@idexx.com and we will be glad to assist you.

    To order courier services, click here.

    Lab Location for Sample Shipping

    Kornwestheim, Germany

    IDEXX GmbH
    IDEXX BioAnalytics
    Im Moldengraben 65
    D-70806 Kornwestheim
    Germany

    Monday to Friday: 08:00 – 15:00
    Saturday: 09:00 – 13:00
    Sunday: Closed

    Purchase Order FAQ

    Learn about the importance of having a purchase order (PO) for your testing services, providing it to our Billing team, and how you will be invoiced.

    Download FAQ
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