Getting your sample to the lab
We can imagine you want to take great care in making sure your sample is handled, transported and delivered by a trusted specialist. Therefore we recommend using DHL to ensure sample integrity and speedy delivery to the IDEXX labs. That way you will have ease of use and peace of mind.
*UK clients should contact client support services at IDEXXBioAnalytics-Europe@idexx.com for shipping location details
Sample Pick-up
If you would like to request a collection:
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Please click here and complete the form at least 24h before shipping. Missing or delayed information can lead to unsuccessful booking!
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A pick-up can be requested 1 to 5 business days in advance (10:00 - 13:00 | 12:00 – 15:00 | 14:00 – 17:00 ). For some locations, the time frames could differ. The pick-up will be booked for the next available time frame.
Use your own courier
Please feel free to use a courier of your choice and ship the samples by overnight courier (medical express) to:
EU Delivery Address:
IDEXX GmbH
IDEXX BioAnalytics
Im Moldengraben 65
D-70806 Kornwestheim
Germany
Proforma Invoice
Sending a sample from outside the EU?
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Please download a proforma invoice template here.
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For assistance with the proforma invoice please contact us at: idexxbioanalytics-europe@idexx.com or click here for detailed instructions.
Important
Please make sure that the package is carefully packed and labelled with the necessary UN3373 label
Dry Ice
For shipments with dry ice, please also include the UN1845 Label.
Contact us for a pick-up
Important information
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Please insert all necessary information for the courier.
Missing information can lead to unsuccessful booking! -
A pick-up can be requested 1 to 5 days in advance (10:00 - 13:00 / 12:00 - 15:00 / 14:00 - 17:00) not available in all areas. For some locations, the time frames could differ. The pick-up will be booked for the next fitting time frame.
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Only for IDEXX BioAnalytics customers - if your request is for pets or livestock, please visit IDEXX.com.
Enlèvement des échantillons
Si vous souhaitez solliciter un enlèvement :
- Veuillez remplir le formulaire au moins 24h avant l’envoi. Les informations que vous nous fournissez sont essentielles pour garantir l’enlèvement de vos colis. Veillez donc à ce qu’elles soient exactes et complètes.
- Un enlèvement peut être programmé de 1 à 5 jours ouvrés avant la date souhaitée (10:00 - 13:00 | 12:00 – 15:00 | 14:00 – 17:00 ). Les horaires peuvent varier suivant les sites. L’enlèvement sera programmé sur le prochain créneau disponible.
Utiliser votre propre transporteur
Vous avez, bien entendu, la possibilité de faire appel à votre transporteur habituel pour l’expédition de vos échantillons, avec livraison en 24 heures (livraison médicale express). Envoyez vos colis à l’adresse suivante :
Adresse de livraison:
IDEXX GmbH
IDEXX BioAnalytics
Im Moldengraben 65
D-70806 Kornwestheim
Germany
Facture Proforma
Vous souhaitez expédier un échantillon depuis l’extérieur de l’Union Européenne ?
- Veuillez télécharger ici un modèle de facture proforma.
- Si vous souhaitez obtenir de l’aide avec la facture proforma, veuillez nous contacter par email à : idexxbioanalytics-europe@idexx.com ou cliquez ici pour obtenir des instructions détaillées.
Important
Veuillez vous assurer que le colis est correctement emballé et étiqueté, notamment avec l’étiquette UN3373.
Carboglace
Pour les expéditions sur carboglace, veuillez également apposer une étiquette UN1845.
Formulaire de demande d’enlèvement
Information importante
- Veuillez remplir toutes les informations nécessaires pour le transporteur.
Si vous ne saisissez pas toutes les informations nécessaires, la demande ne sera pas traitée ! - Un enlèvement peut être programmé de 1 à 5 jours ouvrés avant la date souhaitée (10:00 - 13:00 | 12:00 – 15:00 | 14:00 – 17:00 ), non disponible pour toutes les zones. Les horaires peuvent varier suivant les sites. L’enlèvement sera programmé sur le prochain créneau disponible.
- Uniquement pour les clients d’IDEXX BioAnalytics - si votre demande concerne des animaux de compagnie ou du bétail, veuillez visiter IDEXX.com.
Recogida de muestra
Si desea solicitar una recogida:
- Por favor complete el formulario por lo menos 24h antes del envío. Dependemos en gran medida de la información que nos facilite, por lo que le rogamos que nos proporcione los datos correctos necesarios para efectuar la solicitud.
- La recogida puede solicitarse con una antelación de entre 1 a 5 días hábiles (10:00 - 13:00 | 12:00 – 15:00 | 14:00 – 17:00). El horario puede variar en función de la ubicación. Se solicitará la recogida en el próximo horario disponible.
Si ya dispone de una cuenta DHL de reserva online, haga clic aquí
Utilice su propio servicio de mensajería
No dude en utilizar la mensajería que prefiera y enviar las muestras por mensajería urgente (Medical Express) a:
Dirección de entrega:
IDEXX GmbH
IDEXX BioAnalytics
Im Moldengraben 65
D-70806 Kornwestheim
Germany
Factura Proforma
¿Va a enviar una muestra desde fuera de la Unión Europea?
- Por favor, descargue aquí una plantilla de factura proforma.
- Si desea recibir ayuda con la factura proforma, por favor, póngase en contacto con nosotros a través del correo electrónico: idexxbioanalytics-europe@idexx.com o haga clic aquí para obtener instrucciones detalladas.
Importante
Asegúrese de embalar y etiquetar con cuidado el paquete, además de incluir la etiqueta UN3373 obligatoria.
Hielo seco
En el caso de envíos con hielo seco, incluya también la etiqueta UN1845.
Solicitud de recogida de muestras
Información importante
- Introduzca todos los datos necesarios para la mensajería.
En caso de no introducir toda la información necesaria, ¡no se tramitará la solicitud! - La recogida puede solicitarse con una antelación de 1 a 5 días (10:00 - 13:00 / 12:00 - 15:00 / 14:00 - 17:00), no disponible en todas las áreas. El horario puede variar en función de la ubicación. Se solicitará la recogida en el próximo horario disponible.
- Solo para clientes de IDEXX BioAnalytics – si su solicitud es para mascotas o ganado, visite IDEXX.com.
Getting your sample to the lab
We can imagine you want to take great care in making sure your sample is handled, transported and delivered by a trusted specialist. Therefore we recommend using DHL to ensure sample integrity and speedy delivery to the IDEXX labs. That way you will have ease of use and peace of mind.
Frequently Asked Questions
How can I request a courier pick up and what are the courier pickup times?
IDEXX BioAnalytics is offering a sample pick up service by DHL. A pickup can be requested 1 to 5 business days in advance via the completion of our online form.
We recommend booking the courier a least 24h before shipping. For pick up we are offering different pickup time slots (10:00-13:00 | 12:00-15:00 | 14:00-17:00). For some locations, the time frames could differ. The pick-up will be booked for the next available time frame.
If you book a courier more than 5 days in advance, we will send you the booking confirmation and the Airwaybill and the shipping instructions as soon the pickup will be possible. With every courier request via the online portal, you will get an auto response, to confirm your request was successful.
Can I book a courier myself or do I need to fill out the booking form each time?
IDEXX BioAnalytics is offering a password protected Self-booking tool for courier requests (DHL EPP Self-Booking tool: https://myepp.dhl.com/gw/premiumweb/secured/ShipmentBookingPre.action).
By using DHL EPP Self-booking tool, you have the flexibility to book your courier for your requested pick up time and date without contacting us.
IDEXX will provide you with all required login upon request.
The IDEXX self-booking tool can be only used for submission categorized as UN3373 (Biological Substance Category B). For submissions on dry ice (categorized as UN1845), please keep using the online portal. This tool is not available for 3rd countries (outside EU/EFTA).
What do I do or who do I contact if the courier driver fails to turn up during the agreed time frame?
For failed pick, up please contact idexxbioanalytics-europe@idexx.com. We can contact DHL on your behalf for information about the failed or delayed pickup. IDEXX BioAnalytics will also give you further advice if the Airwaybill can be reused or send you a new Airwaybill.
There can be various reasons as to why the driver does not turn up on the agreed time. One reason is an agreed pick-up time between DHL and your institution. In case your institute has such an agreement we recommend sticking with that timeframe.
What is the delivery address?
Delivery Address IDEXX BioAnalytics Europe:
IDEXX GmbH
IDEXX BioAnalytics
Im Moldengraben 65
70806 Kornwestheim
Germany
Delivery Address USA:
IDEXX BioAnalytics
4011 Discovery Drive
Columbia, MO 65201
Please contact idexxbioanalytics-europe@idexx.com for more information.
How can I track my shipment?
You can track your samples by following this link: https://www.dhl.com/de-en/home/tracking.html?locale=true and entering your Airwaybill number
If there is a delay in shipping, will the courier top up the dry ice/keep my ice-packed samples cooled during the delay?
Yes, DHL is offering the service and topping up dry ice to keep samples cooled. IDEXX BioAnalytics is monitoring all shipments and stays in contact with DHL to make sure additional advice can be given.
How can I order some more shipment boxes and labels?
Additional shipping and testing material can be requested with the material order form: https://www.idexxbioanalytics.eu/sample-collection-kit-request
Can I put both mouse and rat samples in the box together or do they require separate shipment boxes?
Yes, you can ship mouse and rat samples together in one box.
Please make sure that you keep the samples of different species or different submission forms separated within the box (use separate specimen transport bags). IDEXX BioAnalytics needs separate submission forms per species.
Are there any required labels outside the shipping boxes?
IDEXX BioAnalytics recommends their customers to ship with the boxes and labels provided by us.
- Shipments on Ambient temperature/cooled within EU:
All boxes need to be labelled externally with a valid AWB and an UN3373 sign. IDEXX BioAnalytics’ cardboard boxes are already UN3373 prelabelled. To use your own boxes, please order your sticky UN3373 labels: https://www.idexxbioanalytics.eu/sample-collection-kit-request or download a master copy of the sign: DG Markings UN3373 - Shipments on Dry Ice within EU
If dry ice is used, attach a “Class 9, Miscellaneous Dangerous Goods (UN1845)” label to the outside of the shipping box. The amount of dry ice (in kilograms) must be marked and match with the stated amount of dry ice of the Airwaybill. A sticky UN1845 label can be requested here: https://www.idexxbioanalytics.eu/sample-collection-kit-request to download a master copy: Dry Ice Markings UN1845
NOTE: Dangerous Goods Labels (UN3373 and UN1845) must not be covered partly or completely by tape (even transparent) or any other shipping document. - Shipments from outside EU If applicable, please follow the instruction of adding labels of a. (shipping on ambient temperature/cooled) and b.(shipping on dry ice). In addition to the dangerous goods labels (UN3373 and/or UN1845) and the valid airwaybills, shipments from outside the EU must also contain customs documents within an external documents wallet.
Please contact idexxbioanalytics-europe@idexx.com to get further instructions and templates for the required customs documents such as proforma invoices.
Overview: Which labels need to be attached outside the box
| Airwaybill | UN3373 | UN1845 | Custom Documents | |
| Shipments on Ambient temperature/cooled within EU | ||||
| Shipments on Dry Ice within EU | ||||
| Shipments on Ambient temperature/cooled outside EU | ||||
| Shipments on Dry Ice outside EU |
How to ship samples on dry ice?
Shipping on dry ice is classed as a dangerous goods and the shipment must be labelled appropriately with a UN1845 label for “Class 9, Miscellaneous Dangerous Goods”. The Net amount of dry ice in kg needs to be clearly stated on the UN1845 label as well as on the Airwaybill.
If you request for a dry ice pick up, please indicate to the net amount of dry ice you plan to add to your box of samples. The amount of dry ice will be stated on the Airwaybill. In addition, the amount of dry ice must be written on the UN1845 label by hand, please make sure that the amount of the Airwaybill and the label are matching. The amount of dry ice indicated on the labels should meet the actual amount of dry ice you add to the box. Larger deviation (especially more dry ice than indicated) can cause delays in transport.
Samples on dry ice must be sent in an appropriate shipping box. IDEXX BioAnalytics recommend to ship in proper polystyrene boxes. Please seal the box carefully with tape. The Airwaybill and the Dangerous Goods labels UN1845 (incl. the amount of dry ice in kg) and the UN3373 label must be attached outside the box and remain visible during transport (no cover or partly cover of any label, not even with transparent tape)
I do not have access to dry ice - can dry ice be supplied?
Yes, DHL is offering a delivery service for dry ice. The Dry Ice will be delivered in a box with a pick up label for the following day. For further information please contact: idexxbioanalytics-europe@idexx.com
How should I pack my samples?
All our samples are shipped as dangerous goods: UN3373 or UN1845. This labelling requires special packing requirements.
The packing must consist of three components:- A primary receptacle
- Secondary packing
- A rigid outer packing
Primary receptacles must be packed in secondary packagings in such a way that, under normal conditions of transport, they cannot break, be punctured, or leak their contents into the secondary packaging. Secondary packagings must be secured in outer packagings with suitable cushioning material. Any leakage of the contents must not compromise the integrity of the cushioning material or of the outer packaging.
IDEXX BioAnalytics recommend using our shipping and sampling material. We offer secondary packing with absorbent material and rigid outer packing to make sure your samples can be transported properly.
I need to cancel or amend my courier collection. Who should I contact?
Please contact courier-IBA@idexx.com to request any amendments or cancellation on your booked courier pickups.
I have the Self-booking tool, but my credentials are not working when clicking on “enter”. Why?
The DHL EPP Self-booking tool will not work with the command “ENTER”. Once you entered your credentials, please click on the magnifying glass on the upper right corner. Your user address will fill automatically.
If you still cannot log in successfully, please check that you entered the credentials correctly and there is no space in front of “Customer Code” or “Zip code”.
Should I put the packing slip/submission form outside or inside the parcel?
Please add the packing slip/submission form inside your box of samples. If you ship samples from several submission forms in one box, please make clear that the submission forms are sorted to the corresponding samples.
Which size should the UN3373 and UN1845 labels be?
The labels UN3373 and UN1845 are labelling the transport of dangerous goods. Therefore, they must meet standard expectation in size and usage.
The Rhombus of the signs need to be:
- UN3373: a minimum of 5cm x 5 cm
- UN1845: a minimum of 10cm x 10 cm
- Placed on a contrasting background, clearly visible and not covered or partly covered by tape (not even transparent)
Our cardboard boxes are prelabelled with UN3373. If you use an unlabelled box and/or for Dry Ice shipments, we recommend to order our sticky dangerous goods labels to guarantee the correct size: https://www.idexxbioanalytics.eu/sample-collection-kit-request
A master copy for downloading is available, please print only in A4 format: