Q. What services are available?
A comprehensive list of our services can be found by downloading our Directory of Services. Click here to access our 2025 Directory of Services.
Q. How do I get started as a new IDEXX BioAnalytics client?
You can connect with your dedicated Account Manager to answer any questions about our services or provide a quote. You will need to complete a new New User Registration form to gain access to our secure Client Portal.
Q. How do I reach the Client Support Services (CSS) team?
CSS can be reached at idexxbioanalytics-europe@idexx.com or at the following phone numbers:
- Austria +49 (0) 7154 17 50 585
- Czech Republic +49 (0) 7154 17 50 585
- Denmark +44 (0) 193 75 44 023
- Finland +44 (0) 193 75 44 023
- France +33 (0) 1492 18 346
- Germany +49 (0) 7154 17 50 585
- Ireland +44 (0) 193 75 44 023
- Israel +33 (0) 1492 18 346
- Italy +34 (0) 9326 72 813
- Netherlands +31 (0) 2355 87 585
- Norway +44 (0) 193 75 44 023
- Poland +49 (0) 7154 17 50 585
- Portugal +34 (0) 9326 72 813
- Spain +34 (0) 9326 72 813
- Sweden +44 (0) 193 75 44 023
- Switzerland +41 (0) 319 70 6270
- UK +44 (0) 193 75 44 023
- Other +49 (0) 7154 17 50 585
The CSS team is available to answer phone calls and emails Monday through Friday, 08:30 – 16:00 CET.
Q. How do I order sample collection supplies?
You can order different types of complimentary sample collection supplies here.
Q. How do I collect and ship my samples?
You can reference detailed instructions for collecting and preparing your samples for each line of business, as follows:
- Health Monitoring Sample Collection
- Biologics & Cell Health Sample Collection
- Preclinical Testing Sample Collection
You can reference detailed instructions for shipping your samples by line of business, as follows: