Shipping Health Monitoring samples
Your shipping questions, answered.
The IDEXX BioAnalytics Client Portal provides everything you need to make order submission easy. If you have any questions, contact our Client Support Services team at idexxbioanalytics-europe@idexx.com and we will be glad to assist you.
For questions about sample requirements, please reference our Sample Collection page.
Sample collection supplies can be requested using our Supply Order Form.
All Animal Health Monitoring samples should be sent to:
IDEXX GmbH
IDEXX BioAnalytics
Im Moldengraben 65
D-70806 Kornwestheim
Germany
Lab hours:
Monday to Friday: 08:00 – 15:00
Saturday: 09:00 – 13:00
Sunday: Closed
We know your samples are valuable.
Sample Preparation
Your samples should be in leak-proof zip lock bags or sample boxes, in a leak-proof secondary package with absorbent material, and packed with filler material to prevent samples from being jostled during transit. The submission confirmation form should be inside the container in a plastic bag protected from liquid and condensation. If samples need to remain cool or frozen during transport please put on gel packs or dry ice accordingly depending upon specific needs; no wet ice please.
Choosing your carrier
Clients may utilize their own preferred overnight carrier for the direct shipping of samples to our laboratory locations.